CCT333+Week+9+Lab

CCT333 Week 9 Lab Response

According to the slideshow by Sylvain Cottong, who is an employee at [|__http://www.integratedplace.com__], describe the tools and methods of 'service design' (2 paragraphs).

Service design refers to the design ideology referred to development of effective design services to satisfy user experiences. It's based on a human centred design process focused on customer experience and quality of service. Slyvian believes that designers all share common characteristics integrative thinking, optimism and collaboration.

This design method is based in order to improve its quality and effectiveness of the services component in the customer's experience. One key design tool is service prototyping. This includes generating scenarios, storytelling, storybooks etc. to generate experience simulation. This provides designers with a more hands on understanding regarding the simulation of their product/service in the field.